Cancellation and Refund Policy
Customers are required to stay on the service for a minimum of two weeks and can cancel the service at any time with two weeks notice of cancellation. All customers are invoiced on the 1st of each month as a pre pay for the first half of the month, then invoiced again on the 15th of the month as a pre pay for the remainder of the month.
We prefer to bill via direct debit but will also happily take Visa, Mastercard or AmEx payments.
As our business grows, we may need to change your delivery date. Delivery dates are based on the demand in each region. We thank you in advance for your patience on this. Please note that we need one business day notice to make any changes to your account.
Starter Package and Service Start Timing
We typically drop off your starter package one week before your baby is due to ensure your nursery is all set up for when your baby arrives. We automatically schedule your service start date for the week after your baby’s due date but are flexible to start whenever you see fit… please just send us an email when your baby arrives so we are aligned with your service start date expectations.
Bear Bottoms cannot be held responsible for lost diapers. Please make sure to leave your diapers in a secure area. We would be happy to make special arrangements to ensure smooth delivery each week if requested. If there are any diapers that go missing and are not returned to us, there will be a $10 fee per diaper. All diapers that we deliver are counted. If you do not return most of your diapers week to week the system will automatically deplete your order.
Missed Pick Ups
We understand that there may be times when you forget to put your dirty diapers out for the driver. If this happens please be sure to put two weeks worth of diapers (the current week and the week you missed) out on the next delivery. We are only able to provide customers with additional diapers for one week.
If a payment does not go through we will notify the customer directly. We will not be able to drop off diapers without payment. All NSF payments are subject to a $15 fee.
Vacation status does not require the customer to pay for the service while they are away. We must receive all the diapers back prior to leaving on vacation.
Bear Bottoms has diapered all four of our children. Wow, this is really our last! The diapers are so soft and we love having the choice of thin or thick diapers, as each of our children is so different. Thank you for the continued wonderful service, we feel like we are part of your family. 🙂 We just had to tell you how glad we are that we found you and we all love seeing the big green truck come!
We love the ease of the fitted diapers and there is RARELY ever a mess! I have had many comments from friends and family on how wonderful and easy they look. I can’t imagine why disposable diapers are still around when there is Bear Bottoms instead!
I really like the service and recommend it to many people. The convenience of having diapers delivered to my door and not having to do even more laundry is great. The service is always friendly and you are always willing to go out of your way to make things work even better! Many thanks!
Thank you for making it so easy to be green! Your product and service were amazing and I tell every new mom I meet about it! If I have another child you will definitely hear from me. Keep up the great work!
Your service has been excellent, and the cloth diapers are great, we have had zero issues with diaper rash in a year. We would recommend you to anyone looking for a diapering service, for sure.
We have been using the service for almost 8 months and we love it! Despite all the ‘green’ reasons for cloth diapers – the best part is the convenience. I never have to worry about running out of diapers or bringing home those huge boxes from the store. Keep up the great service – it makes a difference.
We love that the diapers are easy to use (even my husband feels comfortable using them) and environmentally friendly. I also find they tend to hold our daughters, poop explosions, better than disposable diapers.
Going cloth diapering was important for us. We’re just so happy we heard about your company from our friends. Not only do we feel great about being better to the planet, we don’t even have to do all the dirty work! Thanks for being quick to respond and making our lives so much easier.
We have been using the service for just over six months. I love everything about your service. I love the quality of the diapers, I love the convenience of having them delivered and not having the extra laundry. Most of all I love the high service level that Bear Bottoms offers. Thanks so much.
Nothing compares to Bear Bottoms, having both day & night diapers and I just found out they are made right here in Ontario – support the economy right? Our baby is now big enough for super soakers and wow! My baby has never even leaked or had a rash. He never fusses to be changed and we have never had to use any creams. We can’t understand why anyone wouldn’t use cloth, when it’s this easy, cheap and better for the world! Thank you Bear Bottoms, for your service!
I can’t thank you enough for everything – the service, the quality, the pricing, you guys have been absolutely wonderful. Happy to write a testimonial wherever, whenever. Will miss you!